We are so proud to announce that last Friday night, February 23, 2018, WP Engine’s Customer Experience team was awarded our third Gold Stevie Award for excellence in customer service. This is our Customer Experience team’s fifth Stevie Award in the last few years, including the Gold International Business award, where we were honored last… […]
HUGE PROPS to Matt Zak for being our resident Alfred enthusiast and pushing us toward better and more efficient tools. This article wouldn’t exist without him. If you haven’t heard of Alfred yet, you’re missing out. Alfred is like your own virtual butler. You bark commands, and tasks on your computer are magically completed right […]
At WP RSS Aggregator we pride ourselves on providing top-notch support. Here’s a look at how we do it, and why we do it in the first place.
This is a guest post from Patrick Foster of EcommerceTips.org. Patrick loves to help struggling eCommerce businesses and brands connect with their ‘why’ more — whether it’s through content, social media, or design. Got a beautiful store? Can’t wait to serve your first customers? The modern eCommerce customer can be tricky to please. Customers will […]
If you want more revenue, you’ll need to build more relationships. These tips will give you plenty of ways to keep your customers coming back for more. The post Ways to create ongoing relationships with your customers appeared first on WooCommerce.
Part of a well-crafted sales copy is to answer any objections that customers may have. However, the copy probably won’t be able to address all the questions customers have about your products and the operational side of your business. In such cases, you can add FAQs (i.e. frequently asked questions) to your store to provide […]
If you want your holiday shoppers to have a good experience, you need good support. Learn how support processes can lend a helping hand. The post Why process is key to providing memorable holiday support appeared first on WooCommerce.
People that have already purchased from you are most likely to purchase from you again in the future. In fact, loyal customers are often worth up to ten times as much as their original purchase. And, capitalizing on this fact can be as easy as boosting your communication with current customers using WooCommerce’s newest product […]
Welcome to the February 2016 Happiness Report! I understand that it’s March and today is St. Patrick’s Day, but it takes a few days to put all of this data together, so we’re always publishing the Happiness Report for the previous month in the beginning or middle of the next month. Mainly I want you to […]
Some of you may remember the Happiness Reports that we started last year and then promptly failed to repeat ever again. That wasn’t intentional. We wanted to keep doing them month after month, we just didn’t. I could provide any slew of reasons (read: excuses) for why we missed the mark on Happiness Reports after publishing […]