Jose Vega is a young entrepreneur from El Salvador and the lead developer of several successful plugins. His featured plugins are WP Sheet Editor and WP Frontend Admin, which he’s both created in the last 2.5 years and started selling with Freemius. Jose, thank you for agreeing to do this interview. So, please tell us, […]
Strong Customer Authentication (SCA) for WordPress Plugin and Theme Developers
For many plugin and theme shops, Strong Customer Authentication (SCA) has been a hot topic in recent months. So what exactly is all the noise about and why is it relevant to WordPress product developers?! Let’s start with a bit of background. What is Strong Customer Authentication (SCA)? SCA rose out of the European Union’s […]
Support as a Service: Is it Right for Your Plugin or Theme Business?
The goal for all WordPress plugin and theme businesses should be to provide 5-star customer support. From a marketing perspective, this is one of the best ways to build long-term customer relationships and loyalty. However, it’s not easy keeping every customer in your support queue perfectly happy – there are inevitably frustrations you can’t always […]
AccessWP Review: Get Unlimited WordPress Help for One Monthly Fee
Unless you’re a masochist, you probably don’t derive joy from maintaining your WordPress site. Creating content? Fun. Growing a business? Fun. Taking backups of your site to prevent data loss? Not so fun. Setting up your site’s favicon? Also not most people’s idea of a fun night. So what if you could outsource all that […]
WP Engine Employee Spotlight: Troy McHenry, Technical Support Manager
In this blog series, we talk to WP Engine employees, find out what makes them tick, learn more about their roles, and hear from them why they work at WP Engine. During a recent employee interview, a potential L1 Support candidate asked me and another manager what being “Customer Inspired” meant to us. While… […]
Holiday Support Tips for eCommerce Stores
If you want your holiday shoppers to have a good experience, you need good support. Learn how support processes can lend a helping hand. The post Holiday Support Tips for eCommerce Stores appeared first on WooCommerce.
How to Allow Your Website Visitors to Request a Callback
For any online business, figuring out ways to stay in touch with your visitors is key to increasing conversions. Phone calls strike a perfect balance between convenience and personalization, but it can be difficult to convince people to provide their phone numbers. A way of solving this is by implementing a feature on your site […]
Winning Credit Card Disputes for WordPress Plugins And Themes [VIDEO] Is It Possible And How To Do It?
In the past few months, I’ve stumbled across multiple online discussions among WordPress plugin and theme developers on how hard it is to win Stripe/Credit-Card Disputes. So much so, that many developers gave up on dealing with them entirely, as they feel it isn’t worth their time. We were in the same boat when we […]
Challenges In Growing A WordPress Plugin Business Without Growing A Team
My name is Milan, and I am the owner of Dev4Press, a company dedicated to WordPress and bbPress plugins development. Dev4Press was created in 2009 as a side project, and a lot has changed since then, except for one thing: it is still a team of one. In this guest post, I want to share
We Made Support a Priority, and It Paid Off
At WP RSS Aggregator we pride ourselves on providing top-notch support. Here’s a look at how we do it, and why we do it in the first place.