The goal for all WordPress plugin and theme businesses should be to provide 5-star customer support. From a marketing perspective, this is one of the best ways to build long-term customer relationships and loyalty. However, it’s not easy keeping every customer in your support queue perfectly happy – there are inevitably frustrations you can’t always […]
Unless you’re a masochist, you probably don’t derive joy from maintaining your WordPress site. Creating content? Fun. Growing a business? Fun. Taking backups of your site to prevent data loss? Not so fun. Setting up your site’s favicon? Also not most people’s idea of a fun night. So what if you could outsource all that […]
In this blog series, we talk to WP Engine employees, find out what makes them tick, learn more about their roles, and hear from them why they work at WP Engine. During a recent employee interview, a potential L1 Support candidate asked me and another manager what being “Customer Inspired” meant to us. While… […]
If you want your holiday shoppers to have a good experience, you need good support. Learn how support processes can lend a helping hand. The post Holiday Support Tips for eCommerce Stores appeared first on WooCommerce.
For any online business, figuring out ways to stay in touch with your visitors is key to increasing conversions. Phone calls strike a perfect balance between convenience and personalization, but it can be difficult to convince people to provide their phone numbers. A way of solving this is by implementing a feature on your site […]
In the past few months, I’ve stumbled across multiple online discussions among WordPress plugin and theme developers on how hard it is to win Stripe/Credit-Card Disputes. So much so, that many developers gave up on dealing with them entirely, as they feel it isn’t worth their time. We were in the same boat when we […]
My name is Milan, and I am the owner of Dev4Press, a company dedicated to WordPress and bbPress plugins development. Dev4Press was created in 2009 as a side project, and a lot has changed since then, except for one thing: it is still a team of one. In this guest post, I want to share
At WP RSS Aggregator we pride ourselves on providing top-notch support. Here’s a look at how we do it, and why we do it in the first place.
It’s inevitable in any business that some users will not be satisfied with what you are able to provide for them, or may become a drain on you or your business in other ways. While I always try to err on the side of caution instead of assuming a customer is to blame, sometimes problematic […]
Once your startup’s user-base grows, support becomes a fundamental part of your business. Setting up a solid Knowledge Base solution is an important long term investment, that hopefully, if done right, will pay off by reducing the support burden, widening your site’s SEO reach and generating new leads that otherwise wouldn’t have been landed. This […]