The goal for all WordPress plugin and theme businesses should be to provide 5-star customer support. From a marketing perspective, this is one of the best ways to build long-term customer relationships and loyalty. However, it’s not easy keeping every customer in your support queue perfectly happy – there are inevitably frustrations you can’t always […]
As part of the Facebook galactic empire, WhatsApp sports over 1.5 Billion active monthly users, which means about one-fifth of the entire earth’s population uses WhatsApp on a monthly basis. WhatsApp Chat is a freemium plugin that helps you harness that popularity by letting your website’s visitors send WhatsApp chat messages straight to you (or […]
Customer service can be hard, particularly if you use multiple channels. Fortunately, there are ways to make your support team’s job a lot easier. Paldesk, for example, provides a fully-featured live chat and help desk system. Let’s talk about what this software can do, and how to integrate Paldesk with WordPress!
Three hours. That’s how long I sat in the empty waiting area at Firestone for an oil change I had scheduled in advance. The guy who had checked me in was right there the whole time, so I knew he saw me. I could not imagine that they forgot about my car. Until another guy […]
One question we at WP Site Care® get more than any other is “why do I need a website support & maintenance plan if I already have managed hosting?” It’s a question that is asked more and more frequently as an increasing number of web hosts introduce their particular flavors of managed hosting. Before I […]
Ever feel like you’re not being listened to when you need help most? We know how it goes. You’ve got a pressing question or a problem with your WordPress website, but when you reach out to customer support, you’re met with a chatbot or a form that assigns you a ticket number and promises to […]
These days, there’s a lot of buzz surrounding the emergence of artificial intelligence (AI) in our world. Many companies are now utilizing AI to help streamline their workflows and even to engage their customers and clients — especially in the area of customer support. At WP Site Care, quality customer support is always at the […]
If you want your holiday shoppers to have a good experience, you need good support. Learn how support processes can lend a helping hand. The post Holiday Support Tips for eCommerce Stores appeared first on WooCommerce.
We are so proud to announce that last Friday night, February 23, 2018, WP Engine’s Customer Experience team was awarded our third Gold Stevie Award for excellence in customer service. This is our Customer Experience team’s fifth Stevie Award in the last few years, including the Gold International Business award, where we were honored last… […]
HUGE PROPS to Matt Zak for being our resident Alfred enthusiast and pushing us toward better and more efficient tools. This article wouldn’t exist without him. If you haven’t heard of Alfred yet, you’re missing out. Alfred is like your own virtual butler. You bark commands, and tasks on your computer are magically completed right […]